Note: This handout was developed as a school project; it is not an official CBSA document, and was not commissioned by the Agency.
This handout was designed using information available on the Canada Border Services Agency’s (CBSA’s) website. The goal was to redesign the information into a format that could provide an overview of the CBSA in a way that highlights the work the Agency does, within the context of its mandate. The primary intended audience was clients and stakeholders who were external to the Agency. These individuals could range from representatives of industry associations, to other government departments (national and international), to regular citizens. Their knowledge of the Agency could vary from none to intermediate.
The design of the document needed to account for readers who might review the document at meetings/conferences of varying sizes, where it might be either read in depth or skimmed quickly, and would have to compete for reader attention with similar documents from other organizations.